STORE POLICY
Customer Care
At Sample Society, our customers are at the heart of everything we do. We are committed to providing exceptional service and ensuring your experience with us is seamless and enjoyable. If you have any questions, concerns, or feedback, please reach out to us via our contact page or email us at samplesocietyau@gmail.com. Our customer care team is available Monday to Friday from 4 PM to 10 PM AEST and 10 AM to 3 PM on weekends. We aim to respond to all inquiries within 48 hours.
Our goal is to ensure that every customer feels supported and satisfied with their purchases. If you encounter any issues with your order, including damaged or incorrect items, please contact us within 7 days of receiving your package. We’ll work with you to resolve the matter promptly.
Privacy & Safety
We take your privacy and security seriously. All personal information collected on our website is used solely for the purpose of fulfilling your orders and enhancing your shopping experience. We will never share your information with third parties unless required by law.
Our website is secured with the latest encryption technology to protect your data during online transactions. Payment details are processed through trusted third-party payment gateways to ensure your financial information remains safe.
Wholesale Inquiries
Interested in carrying Sample Society’s fragrance samples in your store or boutique? We’d love to collaborate with you! Please reach out to us at samplesocietyau@gmail.com with details about your business, including your store’s location, target audience, and any specific products you’re interested in.
Our team will get back to you within 3-5 business days to discuss wholesale opportunities and provide further information.
Thank you for choosing Sample Society. We’re excited to share our passion for fragrances with you!
Payment Methods
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VISA
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MasterCard
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PayPal
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Eftpos
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Offline Payments