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SHIPPING & RETURNS

Shipping Policy

Delivery Areas
We ship our fragrance samples Australia-wide. At this time, we do not offer international shipping.

 

Processing Time
All orders are processed within 1-3 business days. Orders placed on weekends or public holidays will be processed on the next business day. Please allow additional time during peak seasons or promotional periods.

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Shipping Costs
Shipping costs are calculated at checkout based on your location and the size of your order. We offer standard and express shipping options to suit your needs.

 

Delivery Timeframes

  • Standard Shipping: 3-7 business days.

  • Delivery times are estimates and may vary due to factors outside our control, such as courier delays or regional restrictions.

 

Order Tracking
Once your order is dispatched, you will receive a confirmation email with tracking details so you can follow your delivery’s progress.

 

Delivery Issues
If your order does not arrive within the estimated timeframe, please contact us at samplesocietyau@gmail.com and we will assist you in tracking your shipment. We are not responsible for delays caused by couriers or incorrect delivery information provided by the customer.

 

Shipping Restrictions
Please note that some remote or regional areas may have limited delivery services or extended delivery times. Additionally, due to the nature of our products, we comply with Australia Post regulations for shipping fragrances, which may affect some orders.

Return & Exchange Policy

Change of Mind
Due to the personal nature of our fragrance samples, we cannot accept returns or exchanges if you change your mind. We encourage you to carefully review the product details before placing an order.

 

Damaged or Faulty Items
If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of receiving your order. Email us at samplesocietyau@gmail.com with your order number, a description of the issue, and photographs of the item(s) and packaging. We will assess the situation and provide a resolution, which may include a replacement or refund.

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Refunds
Approved refunds will be processed within 5-7 business days to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

 

How to Request a Return or Exchange

  1. Contact us at samplesocietyau@gmail.com within 7 days of receiving your order.

  2. Provide your order number, a description of the issue, and supporting photos if applicable.

  3. Await our response with further instructions.

 

Additional Information
We strive to ensure customer satisfaction and will work with you to resolve any issues promptly. If you have any questions or concerns about your order, please contact us at samplesocietyau@gmail.com

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